Refund and Returns Policy for Purehato Auto Accessories

Effective Date: November 30, 2024

Welcome to Purehato!
At Purehato, we strive to provide our customers with high-quality auto accessories and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy to ensure your satisfaction. Please read our refund and returns policy below to understand the steps and conditions that apply.

1. Returns Eligibility

You may return any unused or defective products within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition and packaging.
  • The product must not show signs of wear or damage.
  • A valid proof of purchase (order number or receipt) must be provided.

If the product is defective, you are entitled to a full refund or exchange.

Note: We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item if it is lost in transit.

2. How to Initiate a Return

To start a return or request an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (718) 493-8575. Include your order number and the reason for your return. We will guide you through the return process.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to ship the product back to us.

  3. Shipping the Return: Pack the product securely in its original packaging and ship it back to the following address:

    Purehato Returns
    1226 Lincoln Pl,
    Brooklyn, New York,
    11213, USA

3. Refund Process

Once we receive your returned product, it will be inspected to ensure it meets the return criteria. If your return is approved, we will process your refund to the original method of payment. Please allow 5-10 business days for the refund to appear in your account.

If your return is denied due to non-compliance with the return policy (e.g., the product is damaged or used), we will notify you by email.

4. Non-Returnable Items

The following items are non-returnable:

  • Products that have been used or installed.
  • Products that are marked as final sale.
  • Customized or personalized items.

If you have any questions about whether a product is eligible for return, please contact our customer service team.

5. Exchanges

If you would like to exchange a product for another item, you must follow the same return process and then place a new order for the replacement product. Unfortunately, we do not offer direct product exchanges at this time.

6. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. If the product was damaged during shipping or was the wrong item, we will cover the return shipping cost and issue a full refund.

7. Refunds on Shipping Fees

Shipping charges are non-refundable unless the return is due to an error on our part (e.g., a defective or incorrect product). If you received free shipping, the cost of shipping will be deducted from your refund.

Contact Information:
For any inquiries or assistance with your return, please contact us at:

We are committed to providing excellent customer service and ensuring you have a smooth return or exchange process. Thank you for shopping with Purehato!

Effective Date: November 30, 2024