Sales Policy for Purehato Auto Accessories

Effective Date: November 30, 2024

Welcome to Purehato!
Thank you for choosing Purehato for your automotive accessory needs. We are committed to providing high-quality, innovative, and eco-friendly products that enhance your driving experience. This sales policy outlines the terms and conditions that apply to all purchases made from our website, ensuring a smooth and transparent transaction process.

1. Product Availability and Pricing:
At Purehato, we strive to maintain accurate and up-to-date product availability on our website. However, due to demand fluctuations, some products may be temporarily out of stock. We reserve the right to change prices, and all prices listed on our website are in USD and exclusive of taxes. The final price of your order will be confirmed at checkout. Our team works hard to ensure our product information is accurate and that the images displayed on our website represent the actual products.

2. Order Confirmation:
Upon completing your purchase, you will receive an order confirmation email. This email confirms that we have received your order; however, it does not constitute an acceptance of your purchase. We reserve the right to cancel orders or refuse service at our discretion, especially in cases of potential fraud or if the ordered product is unavailable. If your order is canceled, you will be notified, and a full refund will be issued.

3. Shipping and Delivery:
We offer various shipping options to cater to the needs of our customers. Shipping costs will be calculated at checkout based on your location. We aim to process and ship all orders within 1-2 business days. Standard delivery times vary depending on your location, but typically, domestic deliveries will arrive within 5-7 business days. For international orders, delivery times may vary and are subject to additional customs duties and taxes, which are the responsibility of the customer.

For more details on shipping policies, please visit Shipping Information.

4. Returns and Exchanges:
We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return and exchange policy. Products must be returned in unused, original condition. Returns can be initiated by contacting us at info@purehato.com. Please ensure that the returned item is in its original packaging, and we recommend using a trackable shipping service for returns.

For more information, visit our Returns and Exchanges Policy.

5. Payment Methods:
We accept several payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through secure, encrypted channels to ensure the safety of your information. Payment is required at the time of purchase, and orders will be shipped only once full payment has been received.

6. Warranty and Product Guarantee:
Purehato stands behind the quality of our products. Certain products come with a limited warranty, which covers manufacturing defects under normal use. For warranty claims, please provide proof of purchase and details of the defect. The warranty does not cover damages caused by misuse or unauthorized modifications. For more details, please review our Warranty Policy.

7. Customer Support:
Our customer support team is available to assist you with any questions or issues. Whether you need assistance with product selection, shipping inquiries, or returns, we are here to help. You can contact us via email at info@purehato.com, or call us at (718) 493-8575. Our team is dedicated to providing timely and helpful support to ensure a seamless shopping experience.

8. Privacy and Security:
Your privacy and security are of utmost importance to us. We use industry-standard encryption protocols to protect your personal information. All transactions made through our website are processed securely. For more details on how we protect your data, please review our Privacy Policy.

9. Limitation of Liability:
While we strive to provide high-quality products, Purehato is not liable for any indirect, incidental, or consequential damages that may result from the use of our products. Our liability is limited to the total purchase price of the products ordered. By purchasing from Purehato, you agree to these terms.

Why Choose Purehato?

  • High-Quality Products: Our auto accessories are made with precision, ensuring durability and performance.
  • Eco-Friendly Choices: We are dedicated to using sustainable materials in our products to help protect the environment.
  • Customer-Centered Service: We offer reliable customer support, ensuring that you receive timely assistance whenever you need it.
  • Satisfaction Guarantee: We stand behind the quality of our products with a 30-day return and exchange policy.

Contact Information:

Thank you for choosing Purehato. We are committed to providing you with the best automotive accessories and an outstanding shopping experience.

Sales Policy Summary:

  • Shipping: Fast and reliable shipping options, with tracking available.
  • Returns & Exchanges: 30-day return policy for unused items.
  • Payment Methods: Secure payment options, including credit cards and PayPal.
  • Warranty: Limited warranty on select products.
  • Customer Support: Reach us via email or phone for assistance.